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Division of IT & Blackboard Help - Monday - Friday, 7:00am - 10:00pm
Contact the Division of IT for assistance with:
- Questions about your GW NetID (the username of your GW email account)
- Problems logging into Blackboard
- Basic questions about using Blackboard
- Problems with personal computer software or hardware
Blackboard Help - 24/7 after hours, weekends and during holidays.
Phone: (844) 348-3656
Blackboard Support advisors are available to provide assistance with course navigation, technical troubleshooting, and general system guidance. In the event your inquiry requires more extensive assistance a case will be forwarded to a higher level of dedicated technical support, which will contact you directly with assistance.
To help you learn how to use the various Blackboard Learn tools to be successful online, Blackboard provides a variety of short video tutorials. Click here to access on-demand videos demonstrating how to contribute to discussions, submit assignments, use blogs and wikis, participate in groups, and use other Blackboard features and functions.
You can also find help for using all of Blackboard's features and functions in the Student section of the Blackboard Help website.
For accessibility concerns visit Blackboard Accessibility Features website.
Web Browser Accessibility
For accessibility tools, please refer to the below links:
- Google Chrome
- Microsoft Explorer:
- Mozilla Firefox
- Apple Accessibility
Many courses use Blackboard Collaborate to bring instructors and students together in real time. Click here to visit the Blackboard Collaborate first time users' page. This page will check to make sure your computer meets the minimum requirements and has the right version of Java to join Collaborate sessions and view recordings. Be sure to scroll down the page and go into the U.S. Configuration Room where you can check your audio configuration in advance of the session. This page also provides links to on-demand training resources.
For accessibility concerns, please visit the Blackboard Collaborate Assistive Technology website.
Some courses may utilize the Remote Proctor Now system. This system will allow for the proctoring of your exam by recording the visual, audio, and desktop aspects of your exam and exam environment. We hope you find the Remote Proctor Now system easy to use and convenient. You will need a camera, microphone, and a sufficient Internet Connection (specifically, upload speed) to take exams using the Remote Proctor Now (RPNow) system.
Please review the GW School of Nursing Remote Proctor Exam Policy before using Remote Proctor.
Support is available through chats, phone, web-tickets, or self-help. To access the contact us page go to: Software Secure: Contact Information
- Remote Proctor Technology Requirements
- RP Tutorial for PC Users
- RP Tutorial for MAC Users
- RP Now Exam Taker Quick Guide
- Call 800-620-8739. The support line (what we call “Level-one”) is open 24/7 and will answer basic questions, such as navigating through the Authentication steps.
Adobe Acrobat Reader
You will need software that allows you to view documents in PDF format. One of several options is Adobe Acrobat Reader. Click here to download it. For accessibility concerns, please visit the Adobe Acrobat Accessibility Features website.
Adobe Flash Player
Adobe Flash Player is free software that allows you to view Flash files. You may need it to view the lectures. Click here to download it. Click here to test your installation. For accessibility concerns, visit the Adobe Flash Player Accessibility Features website.
You may need to download QuickTime to view or listen to lecture files. If you get a message about QuickTime, try downloading the free player here. For accessibility concerns, please visit the QuickTime Accessibility Features website.
Microsoft Office Training
Here is a link to the Microsoft Office training portal. If you need assistance with learning how to add narration to a Powerpoint presentation, click here.
For accessibility concerns visit the Microsoft Accessibility webpage.