There are many resources available to help you succeed at the George Washington University School of Nursing.
Tech support — You have several options for resolving any issues you might encounter while using our online services and platforms.
MyGW — This is the main hub for key university resources, such as email, libraries, calendars and directories.
Writing Resources — We have gathered resources for you to use to improve your mastery of the principles and mechanics of academic writing, which is a crucial skill in clinical and academic settings. Additionally, the GW Writing Center offers one-on-one support and other services for those wishing to improve their writing skills, as well as services tailored to students in nursing, medicine and other health disciplines.
Blackboard — This is your online learning portal and academic management tool.
Library Resources — GW's libraries provide a variety of resources, including writing and research tutorials, clinical images and resources, and Microsoft resources. There are also resources for off-campus students.
Student Technology Guide — The Division of Information Technology compiles a quick-reference guide to all the tools and resources available to you as a GW student.
Campus Advisories — This website provides information about emergency preparedness and response at our two campuses, as well as updates regarding the university's operating status.
This short online course includes five lessons to help you in prepare for graduate study, with a focus on study skills, library skills, technology basics, academic writing and research.
Blackboard Technology Help
Blackboard Support advisers are available to provide assistance with course navigation, technical troubleshooting and general system guidance.
- During the normal business hours, contact GW's Division of Information Technology at 202-994-4948 or [email protected]
- For after hours, during weekend and holidays, contact the 24-hour phone help line at 844-348-3656.
To help you learn how to use the various Blackboard Learn tools to be successful online, Blackboard provides a variety of short video tutorials. The Division of Information Technology also offers help with Blackboard Monday through Friday from 7 a.m. to 10 p.m. There are videos that demonstrate how to contribute to discussions, submit assignments, use blogs and wikis, participate in groups, and use other Blackboard features and functions. For accessibility concerns visit Blackboard Accessibility Features website.
Many courses use Blackboard Collaborate to bring instructors and students together in real time. Click here to visit the Blackboard Collaborate first time users' page. This page will check to make sure your computer meets the minimum requirements and has the right version of Java to join Collaborate sessions and view recordings. Be sure to scroll down the page and go into the U.S. Configuration Room where you can check your audio configuration in advance of the session. This page also provides links to on-demand training resources.
Some courses use the Remote Proctor Now (RP Now) system, which allows for the proctoring of your exam by recording the visual, audio and desktop aspects of your exam and exam environment. You will need a camera, microphone and a sufficient Internet connection to take exams using this system. If you have questions about using Remote Proctor, call 1-855-436-2039 if you're in the U.S. or Canada, or 1-617-658-2879 if you're calling from another country. There is also a 24-hour live chat help utility available (you will need to click the “Live Support Online” button on the left side of the page).
- Remote Proctor Technology Requirements
- Remote Proctor Tutorial for PC Users
- Remote Proctor Tutorial for Mac Users
- Remote Proctor Now Exam Taker Quick Guide
- Remote Proctor Now Test Taker University
- RPNow Rules Violations Guide
Respondus LockDown Browser
Respondus LockDown Browser is a custom Web browser that locks down the testing environment within Blackboard Courses. Instructors can choose to require the LockDown Browser for any existing deployed test in their course. When a student uses Respondus LockDown Browser, they are unable to print, copy, go to another website, or access other applications on their computer. When an assessment is started, students are locked into the test until it is submitted for grading. All support requests from faculty and students should initially be directed to instructor. If the instructor cannot resolve a problem, please submit a ticket at support.respondus.com
- Download GW's Respondus LockDown Browser - use this unique link to GW's instutition.
- Quick Start Guides for LockDown Browser
Support and Knowledge Base for technical questions
- HD Web Camera - recommended model is Logitech C920
- Microphone Headset - recommended model is Logitech H390
- Adobe Acrobat Reader - View documents in PDF format.
- Java - certain components of Blackboard may require this software, i.e. uploading multiple files
- Adobe Flash Player - free Browser video plugin to view lectures online.
- Office 365 - this software is free to GW students and include latest Word, Excel, PowerPoint software components.
- Lynda.com - online video training library
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