There are many resources available to help you succeed at the George Washington University School of Nursing.
Tech support — You have several options for resolving any issues you might encounter while using our online services and platforms.
MyGW — This is the main hub for key university resources, such as email, libraries, calendars and directories.
GW Writing Center — The GW Writing Center offers one-on-one support and other services for those wishing to improve their writing skills.
Blackboard — This is your online learning portal and academic management tool.
Library Resources — GW's libraries provide a variety of resources, including writing and research tutorials, clinical images and resources, and Microsoft resources. There are also resources for off-campus students.
Student Technology Guide — The Division of Information Technology compiles a quick-reference guide to all the tools and resources available to you as a GW student.
Campus Advisories — This website provides information about emergency preparedness and response at our two campuses, as well as updates regarding the university's operating status.
This short online course includes five lessons to help you in prepare for graduate study, with a focus on study skills, library skills, technology basics, academic writing and research.
Contact GW's Division of Information Technology at 202-994-4948 or firstname.lastname@example.org for assistance with any issues you might encounter online. If you have questions about using Blackboard, there is a 24-hour phone help line at 844-348-3656. Blackboard Support advisers are available to provide assistance with course navigation, technical troubleshooting and general system guidance.
To help you learn how to use the various Blackboard Learn tools to be successful online, Blackboard provides a variety of short video tutorials. The Division of Information Technology also offers help with Blackboard Monday through Friday from 7 a.m. to 10 p.m. There are videos that demonstrate how to contribute to discussions, submit assignments, use blogs and wikis, participate in groups, and use other Blackboard features and functions. For accessibility concerns visit Blackboard Accessibility Features website.
Many courses use Blackboard Collaborate to bring instructors and students together in real time. Click here to visit the Blackboard Collaborate first time users' page. This page will check to make sure your computer meets the minimum requirements and has the right version of Java to join Collaborate sessions and view recordings. Be sure to scroll down the page and go into the U.S. Configuration Room where you can check your audio configuration in advance of the session. This page also provides links to on-demand training resources.
For accessibility concerns, please visit the Blackboard Collaborate Assistive Technology website.
Some courses use the Remote Proctor Now system, which allows for the proctoring of your exam by recording the visual, audio and desktop aspects of your exam and exam environment. You will need a camera, microphone and a sufficient Internet connection to take exams using this system. Please review our Remote Proctor Exam Policy before using Remote Proctor. If you have questions about using Remote Proctor, call 800-620-8739.
- Remote Proctor Technology Requirements
- Remote Proctor Tutorial for PC Users
- Remote Proctor Tutorial for Mac Users
- Remote Proctor Now Exam Taker Quick Guide
- Adobe Acrobat Reader — You will need software that allows you to view documents in PDF format. Adobe Acrobat Reader is a popular option.
- Java — You may need the latest Java software to enable text editing in Blackboard or to participate in Blackboard Collaborate sessions.
- Adobe Flash Player — Adobe Flash Player is free software that allows you to view flash files, which may be necessary to view lectures online.
- QuickTime — You may need to download QuickTime to view or listen to lecture files.
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