Surafel Yilma

Surafel is a dynamic professional with extensive experience managing multi-national companies' operational, financial, and analytical functions. He has held positions such as Director of Operations, Director of Operational Innovation (a Black Belt in Six Sigma/ Lean), and Director of Operations and Process Improvement. He has worked in half a dozen countries in different parts of the world. His vast experience in customer care has shaped his servant leadership style. He finds joy in providing service to others.